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Complaint Handling Policy

Noida Metro Rail Corporation (NMRC) vigilance department is the nodal office for handling all complaints into offences alleged to have been committed under the Prevention of Corruption Act, 1988 by the employees of Noida Metro Rail Corporation Limited.

Noida Metro Rail Corporation (NMRC) Vigilance Department is the nodal office for handling all complaints related to offences alleged to have been committed under the Prevention of Corruption Act, 1988 by the employees of Noida Metro Rail Corporation Limited.

Jurisdiction of the NMRC Vigilance Department
  1. Complaints can be lodged only against the officials of NMRC Limited.
  2. The NMRC Vigilance has no jurisdiction over private individuals and officials of other organisations.
Lodging of Complaints

Complaints can be lodged by addressing the written communication/letter directly to the CVO/NMRC, Block-III, Ganga Shopping Complex, Sector-29, Noida-201301.

Complaints sent through written communication/letter should contain complete postal address (including mobile/telephone number, if any) of the sender with specific details/information of the matter.
Action Taken on Complaints in NMRC Vigilance
  1. Only those complaints which are against NMRC officials and contain allegations of corruption will be got investigated by the NMRC Vigilance.
  2. Once a complaint is registered in the Vigilance department, further correspondence in the matter will not be entertained until unless so warranted by vigilance department. However, NMRC Vigilance will ensure that the complaints are investigated and action taken to its logical conclusion.
  3. As regard complaints against tenders, it is clarified that while the NMRC Vigilance would get the matter investigated, however, it would not interfere in the tendering process as such. The intention is not to stop the work in the organisation.
  4. As the not NMRC Vigilance deals only with matters of corruption, redressal of grievances should not be the focus of complaints to the Vigilance department.
  5. Complaints must contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations.
  6. The NMRC Vigilance does not entertain anonymous/pseudonymous complaints.
  7. Complaints which do not meet the above criteria will either be filed or will be referred to the concerned NMRC department for necessary action. Complainants should then find out the status of those complaints from the concerned NMRC department.
Whistle Blower Complaints (PIDPIR)
If a complainant while exposing a case of corruption wants his identity to be kept secret, he/she should lodge a complaint under Public Interest Disclosure and Protection of Informers Resolution (PIDPIR) - popularly known as Whistle Blower Provision directly to Secretary CVC only.
Procedure for Lodging Complaint under PIDPIR
Complaint under Public Interest Discloşure and Protection of Informer Resolution can be made only by post. The complaints should be addressed to Secretary, CVC and the envelopе should be superscribed PIDPI or Whistle Blower. The complainant should not mention his name or address on the body of the envelope. The personal detail should be separately given or given at the top or end of the complaint letter placed inside the envelope so that they can be easily blocked out.